A Case Manager Uses Effective Collaboration and Team Strategies to Arrange

question 16

Multiple Choice

A case manager uses effective collaboration and team strategies to arrange for services. Which of the following roles is being applied?

• A) Broker
• B) Negotiator
• C) Liaison
• D) Facilitator

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Definitions:

Self-Styled Expert

An individual who claims to have expertise or knowledge in a particular area without formal recognition or credentials.

Successful Closing

In sales, successful closing refers to effectively concluding a deal or sales process, resulting in an agreement or purchase by the customer.

Direct Objections

Explicit reservations or disagreements voiced by a potential customer during a sales process.

Alternative-Choice Close

A sales technique where the salesperson presents the potential buyer with two choices, both leading to a sale, in an effort to close the deal.