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What Is the Purpose of Implementing Total Quality Management (TQM)

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What is the purpose of implementing total quality management (TQM) ?


Definitions:

Adaptive Coping

Strategies that are effectively used to manage or reduce stress through positive actions, thought processes, and emotional responses.

Constructive Coping

Efforts to deal with stressful events that are judged to be relatively healthful.

Appraisal-focused

Refers to coping strategies that involve changing the way one thinks about a stressor or challenge.

Emotion-focused

Emotion-focused strategies involve managing and coping with feelings directly, aiming to reduce the emotional distress associated with different situations.

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