Simplify the Expression

question 98

Multiple Choice

Simplify the expression.

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Definitions:

Expectancy Disconfirmation Model

A theory that suggests consumer satisfaction is based on the gap between expected and actual performance of a product or service.

Consumer Dissatisfaction

A negative emotional state that occurs when a product or service fails to meet a consumer's expectations.

Disposal Options

The various methods and strategies available for discarding or getting rid of waste, surplus, or unwanted items.

Cognitive Dissonance

The mental discomfort experienced by an individual who holds two or more contradictory beliefs, values, or ideas at the same time.