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Kramer, Kahlbaugh, and Goldston (1992) identified three distinct styles of thinking: absolutist, relativistic, and
Cognitive Empathy
The capacity to understand another person's perspective or mental state without necessarily sharing their emotions.
Cognitive Dissonance
The psychological discomfort experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time.
Emotional Dissonance
The conflict or inconsistency between the emotions one feels and the emotions one expresses in a professional context.
Organizationally Desired Emotions
The specific emotional states that an organization aims for its employees to exhibit, often to maintain a particular corporate image or working environment.
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