Estimators Typically Use a _________ or Other Hand-Held Electronic Device

question 39

Multiple Choice

Estimators typically use a _________ or other hand-held electronic device to input data while discussing repairs with the customer.

• A) Tablet
• B) Bar code reader
• C) Scan Tool
• D) Camera

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Definitions:

Arbitration

A method of dispute resolution where a neutral third party renders a decision, which is usually binding.

Mediation

A form of alternative dispute resolution where a neutral third party helps conflicting parties to reach a mutually satisfactory agreement.

Conciliation

A method of alternative dispute resolution where a conciliator helps parties in a dispute to reach a mutually satisfactory agreement to resolve their issues.

Negotiation

The process by which two or more parties communicate and come to an agreement or resolve a dispute.