While Having a Discussion, Technician a Says That Single-Part Urethane

question 32

Multiple Choice

While having a discussion, Technician A says that single-part urethane foams made for home use cannot be used for replacing automotive foam fillers.Technician B says OEM replacement parts never come with the foam already in them.Who is correct?

• A) A only
• B) B only
• C) Both A and B
• D) Neither A nor B

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Definitions:

Price Premiums

The additional amount that consumers are willing to pay for a product or service that they perceive as having higher value compared to its alternatives.

Frederick Reichheld

A business strategist best known for his work on customer loyalty and the development of the Net Promoter Score (NPS).

Loyal Customers

Consumers who repeatedly buy products or services from the same brand instead of turning to competitors.

Touch Point Data

Information collected from various customer interactions with a brand, product, or service, used for insightful analysis.