____ Is a Condition Where the Cowl or Another Area

question 18

Multiple Choice

____ is a condition where the cowl or another area of the vehicle is lower than normal.

• A) Sag
• B) Mash
• C) Side-sway
• D) Twist damage

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Definitions:

SELL Sequence

A structured sales approach that stands for Show features, Explain advantages, Lead into benefits, and Let them talk, designed to effectively communicate the value of a product or service.

Lead Into The Benefits

A sales technique where the conversation is directed toward highlighting the advantages or positive outcomes of using a product or service.

Let The Customer Talk

A sales tactic emphasizing listening to the customer to better understand their needs and tailor the sales approach accordingly.

Trial Close

A technique used in sales to gauge a prospect's readiness to buy, by asking opinion-seeking questions regarding the product or deal before the final close.