A Supervisor Who Believes an Employee's Grievance Is Not a Contractual

question 34

Multiple Choice

A supervisor who believes an employee's grievance is not a contractual violation should:

• A) accept the employee's grievance, then answer the grievance in accordance with provisions of the labor agreement.
• B) assist the employee in writing the grievance so that it conforms to the specifications of the grievance form and the labor agreement.
• C) refuse to accept the employee's grievance.
• D) consult with the union shop steward and demand proof of a contractual violation.
• E) consult with the company's labor attorney before accepting the grievance.

Comprehend the role of external variables in controlling and shaping behavior.

Understand the differences between shaping and respondent behavior.

Recognize the concepts of operant conditioning and its techniques, including successive approximation and self-administering satiation.

Identify and evaluate therapeutic applications derived from Skinner's research.

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Definitions:

Acetylcholine

A neurotransmitter in the nervous system that plays a crucial role in muscle movement and cognitive functions such as memory and attention.

Dopamine

A neurotransmitter in the brain that plays a major role in reward-motivated behavior and other functions.

Serotonin

A neurotransmitter that has a significant impact on mood, emotion, and sleep.

GABA

Gamma-Aminobutyric Acid, a neurotransmitter in the brain that inhibits or reduces the activity of neurons.