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The Pendleton Act

question 62

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The Pendleton Act


Definitions:

Customer Satisfaction Surveys

Tools used by businesses to gauge the level of satisfaction of their customers with products or services.

Quality Improvement

The systematic process of enhancing the standard and performance of products, services, or processes to meet or exceed customer expectations.

Data Mining Techniques

Methods used to extract valuable information or patterns from large datasets.

Demographic Information

Data related to the characteristics of human populations and segments, including age, gender, income, education level, and employment, which is used for analyzing consumer behaviors.

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