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Which of the Following Statements Is Accurate, at Least According

question 23

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Which of the following statements is accurate, at least according to our present knowledge?


Definitions:

Services

Intangible products provided to consumers, such as repairs, entertainment, or consultation, which do not result in ownership of anything physical.

Customer Experience Management

The method of creating and responding to interactions with customers in a way that fulfills or surpasses their expectations, aiming to boost satisfaction, loyalty, and support among them.

Internal Marketing

The promotion of a company’s objectives, products, and services to its employees, aiming to align customer and employee satisfaction.

Services Marketing

Marketing practices tailored to promote and sell intangible services, as opposed to tangible products.

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