Taryn Is Creating the Service Design Package for a New

question 20

Multiple Choice

Taryn is creating the service design package for a new application. As part of the initial design, she needs to consider company policies and guidelines. One of those guidelines states that the category of service she's designing should not take any more than 4 hours to restore. Which of the following describes the guidelines she needs to take into account?

• A) RCO
• B) RTO
• C) RPO
• D) RDO

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Definitions:

Significant Drop

A substantial decrease or decline in quantity, quality, or value within a specific context or period.

Theory E Change

An organizational change strategy that focuses on creating economic value often at the expense of organizational culture and employee well-being.

Shareholder Value

The concept emphasizing that the ultimate measure of a company's success is the extent to which it enriches its shareholders.

Top-Down Change

Organizational change initiatives that are initiated and guided by the top management or leadership of an organization.