John Has Received a Ticket from the Service Desk Describing

question 16

Multiple Choice

John has received a ticket from the service desk describing an issue that a user is having with a cloud application. The ticket describes the issue that the user is having along with the answers to the probing questions that the service desk technician had asked. Which of the following is the next step in the troubleshooting model?

• A) Establish a plan of action to resolve the problem and implement the solution.
• B) Identify the problem.
• C) Establish a theory of probable cause.
• D) Document findings, actions, and outcomes.

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Definitions:

Aggregate Supply

The total supply of goods and services that firms in an economy plan to sell during a specific time period.

Expansionary Government Spending

Expansionary government spending involves increased public expenditures aimed at stimulating economic growth, typically during periods of economic downturn or recession.

Recessions

Phases of transitory economic regression that see a drop in business and industrial activities, typically identified by a GDP decrease across two back-to-back quarters.

Great Depression

A severe worldwide economic downturn that took place during the 1930s, marked by high unemployment, steep declines in industrial output, and severe deflation.