Jim Is a Technician at Fictional Corp and Has Been

question 18

Multiple Choice

Jim is a technician at Fictional Corp and has been assigned a ticket from the service desk to investigate a problem into one of the cloud applications being used by the company. He has a theory as to what could be causing the problem and tested it to determine the actual cause of the problem. Which of the following should Jim do next?

• A) Document findings, actions, and outcomes.
• B) Verify full system functionality, and, if applicable, implement preventive measures.
• C) Establish a plan of action to resolve the problem and implement the solution.
• D) Identify the problem.

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Definitions:

Debt Payments

Money that is paid back to reduce or settle the amount borrowed, including both the principal and the interest.

Single Payment

A one-time transaction to settle a liability or complete a purchase.

Interest Annually

Interest annually refers to interest that is calculated and added to the principal balance once per year.

Term Deposit

A bank deposit that has a fixed term and typically offers a higher interest rate than savings accounts.