John Has Received a Ticket from the Service Desk Describing

question 16

Multiple Choice

John has received a ticket from the service desk describing an issue that a user is having with a cloud application. The ticket describes the issue that the user is having along with the answers to the probing questions that the service desk technician had asked. Which of the following is the next step in the troubleshooting model?

• A) Establish a plan of action to resolve the problem and implement the solution.
• B) Identify the problem.
• C) Establish a theory of probable cause.
• D) Document findings, actions, and outcomes.

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Definitions:

Z-score

A statistical measure that describes a value's relationship to the mean of a group of values, expressed in terms of standard deviations from the mean.

Sampling Distribution

The sampling distribution is a probability distribution of a statistic obtained by selecting all possible samples of a specific size from a population.

Sampling Distribution

A probability distribution of a statistic obtained from a large number of samples drawn from a specific population.

Mean

The average of a set of numbers, calculated by dividing the sum of all the values by the number of values.