Max Has Been Hired as a Consultant to Help Revamp

question 24

Multiple Choice

Max has been hired as a consultant to help revamp the procedures that the IT department uses. He sees a lot of things that they are doing correctly, but sees that the information in the trouble tickets is severely lacking of detail. Which of the following systems would Max most likely recommend putting into place that could have been populated from ticket information if it had been there?

• A) CMDB
• B) Knowledge base
• C) Content management system
• D) Customer relationship management system

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Definitions:

Pollution

The presence or introduction of harmful or poisonous substances into the environment, causing adverse effects on living organisms and ecosystems.

Adolescent Growth Spurt

A rapid period of growth in height and weight that occurs during puberty.

Onset

The beginning or start of something, often used in a medical context to describe the initiation of symptoms or a disease process.

Males

Individuals of the sex that produces small, mobile gametes (sperm) for reproduction and is typically characterized by certain physical features distinct from females.