When Communicating with a Person with a Disability, All of the Following

question 22

Multiple Choice

When communicating with a person with a disability, all of the following are generally accepted guidelines EXCEPT:

• A) speak directly to the person.
• B) try to position yourself at eye level if a person uses a wheelchair or crutches.
• C) provide assistance without asking.
• D) do not lean on a person's wheelchair as this may be an invasion of personal space.
• E) don't use childish language with people who have no mental disability.

Understand the relationship between personality traits, job engagement, and job performance.

Recognize the multidimensional nature of certain personality traits and their implications for work.

Acknowledge the role of positive and negative affectivity in work outcomes and personal success.

Understand the impact of market conditions such as surplus or shortage on prices.

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Definitions:

SELL Sequence

A sales strategy that involves showcasing the product or service, explaining the benefits, leading into the advantages, and locking in the sale.

Feedback

Information given to a person or group about their actions or performance, used as a basis for improvement.

Trial Close

A sales technique wherein the salesperson asks the prospect a question that assumes the sale has been made, in order to gauge the buyer’s readiness to purchase.

Self-Preservation

The natural or instinctual drive to protect oneself from harm, maintain wellbeing, and secure personal interests.