At a Company Call Center, an Incentive Program Rewards Employees

question 19

Multiple Choice

At a company call center, an incentive program rewards employees based solely on the number of customers served. Since faster service is achieved by reducing service quality, service declines. This is an example of ________.

• A) management programs enhancing the effects of direct leadership behavior
• B) management programs limiting the effects of direct leadership behavior
• C) direct behaviors facilitating the implementation of a strategy or program
• D) direct behaviors impeding the implementation of a strategy or program

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Definitions:

Foreign Sovereign Immunities Act

A federal law in the United States that sets limits on the extent to which foreign nations and their related entities can be sued in U.S. courts.

Federal Court Jurisdiction

The authority granted to federal courts to hear and decide cases based on subject matter or parties involved.

Commercial Activity

Business operations or actions undertaken for the purpose of generating profit.

Expropriation

The act of a government taking privately owned property to be used for public purposes, usually with compensation to the owner.