If You Receive a Phone Call That Seeks to Verify

question 78

Multiple Choice

If you receive a phone call that seeks to verify or update personal information you should

• A) ask several questions of the solicitor to verify the person's authenticity.
• B) ask to speak to a supervisor.
• C) obtain the person's name and address in case you need to contact him or her in the future.
• D) obtain the person's name and phone number and call the company to verify his or her credentials.

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Definitions:

Melancholia

A severe form of depression with classic symptoms of despair, deep sadness, inability to find joy, and withdrawal.

Epilepsy

A neurological disorder marked by sudden recurrent episodes of sensory disturbance, loss of consciousness, or convulsions, associated with abnormal electrical activity in the brain.

Brain Fever

An antiquated term for various conditions that would inflame the brain, such as encephalitis or meningitis, but not used in modern medical practice.

State Built Asylums

Institutions constructed by government entities intended to house and treat individuals with mental illnesses, historically significant before modern psychiatric hospitals.