Examlex
A metaphor for empathy is that of a mirror that reflects both feelings and content.
Consultative Selling
A sales approach where the seller acts as an advisor, focusing on the customer's needs and providing solutions to meet those needs.
Adaptive Selling
A need-satisfaction presentation format that involves adjusting the presentation to fit the selling situation, such as knowing when to offer solutions and when to ask for more information.
Objections
Concerns or arguments raised by a customer or client against a product or service being sold.
Rationalizations
The process of providing reasonable explanations or justifications for decisions, actions, or beliefs, often in retrospect.
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