An Employee Who Pretends to Be a Customer in Order

question 52

Multiple Choice

An employee who pretends to be a customer in order to observe the sales behavior of a clerk at a cosmetics counter in a department store is called a(n) :

• A)secondary data researcher
• B)mystery shopper
• C)pilot researcher
• D)undercover researcher

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Definitions:

Pathological Critic

A negative inner voice that attacks people and judges their worth negatively.

Self-esteem

Relates to how much one likes and values oneself, influencing confidence and mental health.

Workplace Performance

The efficiency and effectiveness with which employees carry out their assigned tasks and responsibilities.

Self-esteem Types

Various categories or ways in which individuals perceive and value themselves, influencing their attitude and behavior.