A Company That Employs a Total Quality Strategy Must Evaluate

question 58

Short Answer

A company that employs a total quality strategy must evaluate itself through the eyes of the ____________________.

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Definitions:

Volunteer Layperson

An individual who offers services or assistance on a voluntary basis without professional credentials in the specific field.

Communications

The process of exchanging information, ideas, and feelings through verbal or non-verbal means.

Leader and Members

The dynamic relationship between the individual guiding or directing a group and those following within the group hierarchy.

Psychoanalytic

Relating to a theory and therapeutic method developed by Sigmund Freud that emphasizes unconscious mental processes and early childhood experiences in shaping behavior.