Incident Report Forms Are Useful for Which of the Following

question 7

Multiple Choice

Incident report forms are useful for which of the following reasons?

• A) They help to ensure that people are doing their jobs
• B) Customer service can be improved
• C) Safety and customer service can be improved
• D) This assists with redeployment of staff

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Definitions:

Personality Change

Alterations in an individual's patterns of thought, behavior, or emotion that are typically significant and impactful over time.

Social Categorization

The assignment of a person one has just met to a category based on characteristics the new person has in common with other people with whom one has had experience in the past.

Cognitive Dissonance

A psychological conflict resulting from incongruous beliefs and attitudes held simultaneously.

Operant Conditioning

A learning process in which the frequency of an organism's behavior is modified by reinforcement or punishment.