When Handling Complaints, the Phase of Determining Options Involves

question 5

Multiple Choice

When handling complaints, the phase of determining options involves:

• A) Understanding policies and procedures
• B) Listening to the problem
• C) Avoiding escalation
• D) Following up

---

Definitions:

American Health Information Management Association

A professional organization dedicated to improving health record quality and promoting the effective management of personal health information.

Clinical Medical Assistant

A healthcare professional who performs administrative and clinical tasks in support of physicians and other health practitioners, primarily in outpatient or ambulatory care facilities.

American Hospital Association

A professional organization that promotes the interests and standards of hospitals and health care networks in the United States.

Bariatrics

Bariatrics is a branch of medicine that deals with the study, prevention, and treatment of obesity and related disorders.