You Are Troubleshooting a Computing Session in Which a User

question 30

Multiple Choice

You are troubleshooting a computing session in which a user can't access another computer named BillsComputer on the network. You open a command prompt and type ping BillsComputer but you get an error. Next, you look in your network documentation to get the address of BillsComputer and try the ping command using the IP address and the command works. Which part of the communication process was not working when you tried the ping BillsComputer command.

• A) network medium
• B) name lookup
• C) network interface
• D) device driver

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Definitions:

Rational model

A decision-making strategy that relies on logical and systematic analysis of available information and alternatives to achieve the best possible outcome.

Analytical fashion

A method or manner that involves understanding complex issues by breaking them down into simpler components for analysis.

Scientific thinking

Involves using systematic, evidence-based methods and critical analysis to solve problems and make decisions.

Rules of thumb

General principles that provide practical instructions or guidance, based on experience rather than theory, for making decisions or solving problems.