A Nurse Has Delegated Some Tasks to the Unlicensed Nursing

question 25

Multiple Choice

A nurse has delegated some tasks to the unlicensed nursing assistant.At the end of the shift, the nurse discovers that most of the tasks have not been done.Which action by the nurse would be best?

• A) Devise a plan ensuring delegated tasks are completed and evaluated.
• B) Remind the assistant that he or she carries the responsibility for these tasks.
• C) Report the situation to the manager and request an assignment change.
• D) Stop delegating and perform all the nursing actions him- or herself.

Recognize the determinants of service quality and their impact on customer satisfaction.

Describe the role of employee workgroups and facilitators in solving work-related problems.

Understand how consumer surveys can guide improvements in service quality through better communication, credibility, and responsiveness.

Explain the importance of marketing in defining and enhancing the perceived quality of services and products.

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Definitions:

Circadian Rhythms

Natural, internal processes that regulate the sleep-wake cycle and repeat roughly every 24 hours.

Adrenal Glands

Small glands located atop the kidneys that produce a variety of hormones, including adrenaline and cortisol, which are involved in stress response.

Precocious Puberty

The early onset of puberty, occurring significantly before the typical age range for pubertal development.

Menarche

The occurrence of the first menstrual cycle in female humans.