Charbonneau and O'Connor's (1999)study on the Depersonalization Experiences of Montreal

question 2

Multiple Choice

Charbonneau and O'Connor's (1999) study on the depersonalization experiences of Montreal residents found that subjects commonly felt all of the following except:

• A)Worried about feeling isolated and detached from others
• B)Vulnerable and embarrassed
• C)Depressed and anxious
• D)Misunderstood

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Definitions:

Distributive Fairness

Pertains to a customer’s perception of the benefits he or she received compared with the costs (inconvenience or loss) that resulted from a service failure.

Compensation

The payment or benefits received by employees in exchange for their work or services, which can include salary, wages, benefits, and bonuses.

Cable Service

A system of delivering television programming to paying subscribers via radio frequency signals transmitted through coaxial cables.

Procedural Fairness

The perceived fairness of the processes and procedures used to make decisions, affecting individuals' satisfaction with outcomes.