The Effectiveness Criterion Is Concerned with

question 18

Multiple Choice

The effectiveness criterion is concerned with

• A)costs.
• B)the degree to which a desired outcome is achieved.
• C)achieving a stated goal.
• D)All of the above
• E)None of the above

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Definitions:

Empowerment

The process of increasing the capacity of individuals or groups to make decisions and implement changes in their own lives and communities.

Customer Value

The perception of what a product or service is worth to a customer compared to the options available.

Fill Rate

A measure of the ability to deliver requested products to customers, typically expressed as a percentage of total orders that are fully satisfied.

CRM Data

Information collected and managed by a Customer Relationship Management system, detailing interactions and relationships with customers.