A Policy of High Service Quality Is Essential for _____,As

question 25

Multiple Choice

A policy of high service quality is essential for _____,as it offers a way to maintain a competitive advantage in well-established markets.

• A)prospectors
• B)low-cost defenders
• C)differentiated defenders
• D)analysers

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Definitions:

Formal Channels

The official pathways for communication within an organization, typically delineated by organizational charts and policies.

Informal Channels

Do not follow the chain of command.

Low-context Culture

Cultures where communication is explicit, messages are direct, and understanding is based on verbal expression.

Body Language

Nonverbal communication through physical behaviors, such as gestures, postures, and facial expressions, which can convey messages or emotions.