Technician a Says Borax Included in an SCA Package Is

question 32

Multiple Choice

Technician A says borax included in an SCA package is a buffer and acid neutralizer. Technician B says phosphate is added to antifreeze to protect aluminum parts in the cooling system. Who is correct?

• A)Technician A
• B)Technician B
• C)Both technicians
• D)Neither technician

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Definitions:

Bounded Rationality

A concept suggesting that when individuals make decisions, their rationality is limited by the information they have, the cognitive limitations of their minds, and the finite amount of time they have to make a decision.

Perceptual Defence

The psychological mechanism by which individuals unconsciously filter out or modify distressing information to protect themselves.

Functional Specialty

An area of expertise or a department within an organization that focuses on a specific function or discipline, such as marketing, finance, or human resources.

Information Overload

The state of having more information available than one can easily process or manage, often leading to stress or decision-making difficulties.