Engine Operation Is Being Discussed

question 27

Multiple Choice

Engine operation is being discussed. Technician A says preignition can cause engine damage. Technician B says carbon deposits on the pistons can increase the compression ratio. Who is correct?

• A)Technician A
• B)Technician B
• C)Both technicians
• D)Neither technician

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Definitions:

Negative Message

Communication that conveys bad news, rejection, or unfavorable information in a tactful manner.

Buffer

A neutral or positive statement designed to allow the writer to delay, or buffer, the negative message.

Goodwill

The value of a business beyond its tangible assets, including its reputation and patronage. Also, a favorable condition and overall atmosphere of trust that can be fostered between parties conducting business.

Negative Message

Communication that conveys a refusal, rejection, or other unfavorable information, often requiring careful wording to maintain goodwill.