At Jack's Automotive Repair, the Mechanics Rarely Interacted Directly with Customers.Work

question 13

Multiple Choice

At Jack's Automotive Repair, the mechanics rarely interacted directly with customers.Work orders were processed by the customer service department and passed on to the mechanics.After experiencing excessive customer complaints about the poor quality of work, Jack realised he was not motivating his mechanics to do quality work.To rectify the situation, Jack designated all of his employees as customer service representatives.The mechanics' roles were expanded to include direct customer contact.This motivational technique is called

• A) job enlargement.
• B) job redesign.
• C) behaviour modification.
• D) employee empowerment.
• E) management by objectives (MBO).

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Definitions:

Respiratory Infection

An infection of the lungs, throat, airways, or sinuses, typically caused by viruses or bacteria, leading to symptoms like coughing and difficulty breathing.

Sleeping Difficulty

Problems with falling asleep, staying asleep, or achieving restorative sleep, impacting overall health and quality of life.

Myocardial Infarction

Commonly known as a heart attack, it occurs when blood flow to a part of the heart is blocked for a long enough time that part of the heart muscle is damaged or dies.

High-pitched Sound

A sound of higher frequency that may indicate a medical anomaly in the context of medical examinations.