Two or More Workers Functioning Together to Achieve a Common

question 94

Multiple Choice

Two or more workers functioning together to achieve a common goal or purpose is called a

• A) unit.
• B) force.
• C) team.
• D) business unit.
• E) task force.

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Definitions:

Internal Customer

The person who depends on the other people in the company to provide the services and products for the external customer.

Mediator

A neutral third party who assists in resolving disputes by facilitating communication between conflicting parties with the goal of reaching an agreement.

Customer Service Ethics

Moral guidelines that govern the behavior and practices of individuals providing services to customers.

Quality Of The Services

The degree to which a service meets the customer's expectations and requirements, often judged on criteria like efficiency, effectiveness, and emotional satisfaction.