Examlex
Ford and Xerox are two companies that have begun moving away from strict job specialisation to alleviate employee motivation problems.Each company has adopted a job design alternative that involves workers in a wider variety of tasks.The method they have employed is known as job
MBO Approach
Management by Objectives; a strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed to by both management and employees.
Goals
Specific, measurable, achievable, relevant, and time-bound objectives that guide an individual's or organization's efforts.
Mystery Shoppers
Individuals employed covertly to evaluate customer service, product quality, and the overall environment of retail or service outlets.
Performance Appraisal
An evaluation of an employee's job performance against pre-established criteria.
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