When a Business Firm Implements Several Programmes to Encourage Prompt

question 98

Multiple Choice

When a business firm implements several programmes to encourage prompt and courteous customer service, employee participation, and better coordination with suppliers, it is making an effort to use

• A) quality concern focus.
• B) total quality management.
• C) quality improved planning.
• D) quality development.
• E) quality commitment.

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Definitions:

Variable Costing

A costing method in which variable manufacturing costs are included in product costs, while fixed manufacturing costs are treated as period expenses.

Fixed Factory Overhead

Indirect manufacturing costs that remain constant regardless of the level of production, such as rent, insurance, and salaries of certain managers.

Variable Costing

An accounting method in which costs vary in proportion to the volume of output; this includes direct materials, direct labor, and variable manufacturing overhead.

Operating Income

The profit realized from a business's core operations, excluding expenses related to financing and investments.