When a Business Firm Implements Several Programmes to Encourage Prompt

question 98

Multiple Choice

When a business firm implements several programmes to encourage prompt and courteous customer service, employee participation, and better coordination with suppliers, it is making an effort to use

• A) quality concern focus.
• B) total quality management.
• C) quality improved planning.
• D) quality development.
• E) quality commitment.

Comprehend the distinction between declarative (explicit) and procedural (implicit) memories and recognize how amnesia affects these types.

Understand the role of the hippocampus in memory formation and recall, and the effects of its damage.

Recognize the influence of suggestive questioning on memory accuracy and the formation of false memories.

Understand the principles behind memory encoding, storage, and retrieval processes.

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Definitions:

Industrial/Organizational Psychologist

Professionals who apply psychological principles to workplace environment, organization, and personnel issues.

Counseling Psychologist

A professional who helps people with physical, emotional, and mental health issues improve their sense of well‑being, alleviate distress, and resolve crises.

Clinical Psychologist

A professional specializing in diagnosing, evaluating, and treating mental, emotional, and behavioral disorders through psychological testing, counseling, and therapy.

Developmental Psychologist

A professional who studies the growth and development of the human mind and behavior throughout life.