The Coordination of Efforts Directed at Improving Customer Satisfaction, Increasing

question 7

Multiple Choice

The coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organisational atmosphere of continuous quality improvement is known as

• A) a quality concern focus.
• B) total quality management.
• C) total quality development.
• D) total quality commitment.
• E) quality improvement planning.

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Definitions:

Behavioral Contrast

A phenomenon where a change in conditions results in an opposite change in behavior, often observed in operant conditioning experiments.

Habituation

A decrease in response to a stimulus after repeated presentations, indicating a form of learning that involves becoming accustomed to the stimulus.

Sensitization

An increase in behavioral response after exposure to a stimulus.

Higher-order Conditioning

A form of conditioning in which a stimulus is paired with a previously conditioned stimulus, leading to the acquisition of the same conditioned response without being directly paired with the unconditioned stimulus.