Customers Are Often Interested in the "Total Cost of Ownership

question 5

Multiple Choice

Customers are often interested in the "total cost of ownership", which includes the purchasing price plus:

• A)sales taxes
• B)interest on loans taken out to purchase the items
• C)transaction costs
• D)cost of supplies needed to operate the item

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Definitions:

MMPI

Short for Minnesota Multiphasic Personality Inventory, a comprehensive psychological test assessing personality traits and psychopathology.

WAIS-III

The third edition of the Wechsler Adult Intelligence Scale, a tool used to measure cognitive ability in adults.

Norms

Standards or expectations that are accepted by a group as guiding the behavior of its members.

Stanford-Binet

A cognitive ability and intelligence test that measures human intelligence across five factors.