Research Shows That When Consumers Expect to Have to Fill

question 13

True/False

Research shows that when consumers expect to have to fill out a customer satisfaction survey, they focus mainly on positives to make themselves look good.

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Definitions:

Implied Warranty

An unwritten and unspoken guarantee that a product will meet a minimum level of quality and reliability.

Negligent

Failing to take proper care in doing something, often leading to harm or damage.

Public Policy

Principles and standards considered to be in the interest of the general public and used as a guide for legislative or judicial action.

Privity Statutes

Laws that dictate the relationship necessary between parties in order to sue or be sued under a contract.