A Driver KPI Measures Factors That Will Cause a Change

question 8

True/False

A driver KPI measures factors that will cause a change, whereas an outcome KPI measures the result of a change.

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Definitions:

Competitive Environment

The dynamic external system in which a business competes and functions, including factors such as competitors, customers, and regulations.

Brand Loyal Customers

Refers to consumers who consistently purchase the same brand over alternatives due to satisfaction, trust, or preference.

Price Sensitivity

The extent to which price fluctuations impact the demand for a good or service.

Social Leaders

Individuals who exert influence within a community through their actions, values, and ability to mobilize others towards a common goal.