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________________ refers to a person's ability to exercise restraint and control over his or her feelings, emotions, reactions, and behaviors.
Gross Profit
Money available to cover the costs of marketing the product, operating the business, and profit.
Merchandise
Goods or products that are purchased, sold, or traded, often in the context of retail.
Emotional Intelligence
The combination of four abilities: (a) your ability to perceive other’s emotions; (b) your ability to identify your emotions, (c) your ability to understand what’s causing your emotion, and (d) your ability to manage your emotions.
Scheduling
The establishment of a fixed time for visiting a customer’s business.
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