Leaders Build Emotional Intelligence by Encouraging and Enabling a Team

question 47

Multiple Choice

Leaders build emotional intelligence by encouraging and enabling a team to explore and use ______ in its everyday work.

• A) attitudes
• B) assumptions
• C) emotion
• D) authoritarianism

Know the role and methods of process value analysis in improving workflow.

Understand the extent to which customer service quality impacts organizational success and customer loyalty.

Recognize the influence of work processes on delivering value to customers.

Understand the cost implications and financial planning considerations for replacing homemakers' services.

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Definitions:

Normative Socialization

The process through which individuals learn and internalize the norms, values, behaviors, and social skills appropriate to their social position.

Essentialism

Is a school of thought that sees gender differences as a reflection of biological differences between women and men.

Social Constructionism

A theory that suggests knowledge, meaning, and reality are constructed through social interactions and cultural norms.

Theoretical Position

An individual's or group's stance or perspective based on a set of theories in a particular field of study.