In Most Organizations, Employees Pay More Attention to What Supervisors

question 16

True/False

In most organizations, employees pay more attention to what supervisors and managers do than to what they say.

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Definitions:

Surface Acting

An emotional labor strategy where individuals display emotions that they do not genuinely feel to fulfill job requirements.

Emotional Dissonance

A state of conflict between expressed emotions and the emotions actually felt, common in service roles.

Emotional Labor

The effort employees put into managing their emotions and expressions as part of fulfilling their job roles, often to meet organizational expectations.

Flight Attendants

Flight attendants are airline personnel responsible for ensuring the safety, comfort, and service for passengers aboard flights.