Jasmine Goes Out of Her Way to Display a Caring

question 26

Multiple Choice

Jasmine goes out of her way to display a caring attitude to one of her customers during a sales call.The customer establishes a long-term relationship with Jasmine's company.This is an example of

• A) the influence of role models on attitudes.
• B) how aptitude can lead to success in someone's career.
• C) how attitudes can be a powerful force in an organization.
• D) the power of a reference group on the formation of attitudes.

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Definitions:

Training

The act of teaching or developing in oneself or others, any skills and knowledge that relate to specific useful competencies.

Experiences

The knowledge or practical wisdom gained from direct participation in events or activities, contributing to personal or professional development.

People Skills

Interpersonal skills that enable an individual to interact effectively and harmoniously with other people.

Management Training

Programs specifically designed to enhance the leadership, strategic thinking, and decision-making skills of those in managerial positions.