When a Speaker's Verbal and Nonverbal Messages Are Conflicting, Others

question 30

True/False

When a speaker's verbal and nonverbal messages are conflicting, others tend to believe the verbal message.

Grasp the importance of responding adequately to objections and the inability to close sales.

Compare and contrast different closing techniques such as assumptive close, summary-of-benefits close, and standing-room-only close.

Elucidate the role of asking questions in both gathering information and closing sales.

Analyze the reasons why salespeople face difficulties in closing sales.

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Definitions:

Written Confirmation

A document that provides proof of an agreement or transaction, detailing the specific terms and conditions agreed upon by the parties involved.

Finance Leases

A type of lease where the lessee has use of the asset for most of its useful life and the lease payments are designed to cover the full cost of the asset, along with interest.

Truth In Lending Act

A U.S. federal law designed to promote informed use of consumer credit by requiring disclosures about its terms and cost.

Sales Contract

A legal agreement between a buyer and seller detailing the terms and conditions of a sale of goods or services.