The Hawthorne Studies Contributed to the Development of Interpersonal Relations

question 4

Multiple Choice

The Hawthorne studies contributed to the development of interpersonal relations through the discovery

• A) of the characteristics of effective managers.
• B) that breaking jobs into isolated specialized tasks increased worker productivity.
• C) of the informal organization network that exists among workers.
• D) that workers need training to be effective in their jobs.

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Definitions:

Overhead Controllable Variance

The difference between the actual and budgeted overhead costs that management has control over, indicative of operational efficiency.

Overhead Volume Variance

The difference between the budgeted manufacturing overhead for the actual production volume and the actual manufacturing overhead incurred.

Two-Variance Analysis

An analytical technique in managerial accounting where variances between expected and actual performance are divided into a volume variance and a rate or efficiency variance.

Overhead Controllable

Expenses incurred in the running of a business that management can directly influence or control, such as supplies and advertising.