The Manager at the Marriott Wanted to Change the Incentive

question 47

Multiple Choice

The manager at the Marriott wanted to change the incentive system to offer bonuses tied to the hotel's financial performance, but employees balked. This example shows that the manager:

• A) violated the employees' personal compact.
• B) used ethical leadership.
• C) was downsizing.
• D) used expert power.

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Definitions:

Traumatic Car Crash

A traumatic car crash involves a sudden and severe motor vehicle collision, significantly impacting the physical and psychological well-being of those involved.

Anxiety

A state of fear or apprehension about what's to come.

Secondary Gains

Unintended benefits received from being in a sick or injured state, such as attention, sympathy, or avoidance of responsibility.

Mute

Unable or unwilling to speak, often due to psychological or physiological conditions.