What Is the Four-Part Process Kaplan and Norton Advise Managers

question 37

Essay

What is the four-part process Kaplan and Norton advise managers use to ensure the balanced scorecard is utilised effectively?

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Definitions:

Unconscionability

A condition in contract law where an agreement is deemed unjust or extremely one-sided in favor of the party with superior bargaining power.

Duress

A condition where a person performs an act as a result of violence, threat, or other pressures against them, undermining their free will.

Privity of Contract

A legal doctrine stating that only parties involved in a contract are entitled to enforce it or be sued under it.

Royal Bank

Typically refers to a bank that has been granted a royal charter, recognizing it as a privileged financial institution.