Match the Term with the Appropriate Definition or Description

question 4

Multiple Choice

Match the term with the appropriate definition or description:
-Provide inpatient care with highly technical tertiary or specialized services for specific conditions, such as cancer or pediatrics

• A)ambulatory surgical center
• B)bad debt
• C)charity care
• D)critical access hospital (CAH)
• E)diversification strategies
• F)Hill-Burton Act
• G)hospital
• H)horizontal integration
• I)independent living facility
• J)joint ventures
• K)medical home
• L)rural hospital flexibility program
• M)vertical integration
• N)specialty hospital
• O)underpayment

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Definitions:

Process Reengineering

The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost, quality, service, and speed.

Customer Satisfaction

The degree to which a product or service meets or exceeds the customer's expectations.

Customer Needs

The requirements or desires of consumers that companies aim to meet with their products or services.

Process Reengineering

The radical redesign of core business processes to achieve dramatic improvements in productivity, efficiency, and quality.