Which of the Following Is a Recommendation to Improve the Quality

question 16

Multiple Choice

Which of the following is a recommendation to improve the quality of health care offered by the National Council on Quality Assurance (NCQA) ?

• A) Health plans and providers should privately report on how their performance compares with quality performance standards.
• B) Employers and patients must make choices between health plans and providers based on quality information reported by insurance companies.
• C) Access to public quality information is critical for consumers to make wise decisions for themselves and their families.
• D) None of the above

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Definitions:

Job Rotation

A variation of job enlargement in which workers are exposed to a variety of specialized jobs over time.

Herzberg's Two-Factor Theory

A theory proposing that job satisfaction and dissatisfaction arise from two distinct sets of factors—motivators (e.g., achievements) and hygiene factors (e.g., salary).

Job Enrichment

The process of designing jobs to incorporate higher levels of motivating factors, including opportunities for achievement, recognition, responsibility, and personal growth.

Maslow's Hierarchy

A theory in psychology proposed by Abraham Maslow, organized in a five-tier model of human needs, from basic physiological needs to self-actualization.