Which of the Following Statements Describes Residence as a Predisposing

question 8

Multiple Choice

Which of the following statements describes residence as a predisposing factor of utilization?

• A) Inner-city residents are more likely to seek care from physician health providers.
• B) Patients who reside in medically underserved areas (MUAs) are at lower risk for poor health.
• C) Those who reside in economically distressed communities are in more danger from risky and violent behaviors of neighbors.
• D) Inner-city residents are more likely to be insured.

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Definitions:

Service Quality

The degree to which a delivered service meets or exceeds the expectations of customers, often a key competitive advantage in business.

Tangibility

Refers to the physical existence of products or items that can be seen, touched, and felt.

Service Failures

Instances when customer expectations are not met by service delivery, often leading to dissatisfaction.

Controllable Factor

An element or variable in a business or process that can be modified or adjusted according to the needs of the manager or operator.